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Telesales Masterclass 1 Day Course

The Course

We have created and developed a training program based on real world experience. We looked at the top performers in various industries who worked on the phone and discovered what they do, why they do it how they make it effective in today’s fast changing world.  

Who should attend?

Telemarketers and Telesales Staff including fund raisers, Sales Support Assistants, Business Development Managers, Field Sales people, Client Managers, Commercial Managers, and Account Managers.

Course Outcome

This Masterclass is perfect for you if you are new to phone sales, or have been selling for a sometime on the phone, but believe you are missing some of the key techniquesand tools of successful phone selling. This training is designed to ensure you have the confidence to sell on the phone, hit your targets and make more money!

What you will learn?

  • How to call with confidence
  • The mind-set of a top sales person
  • How to get through to decision makers
  • How to build rapport quickly
  • Making the ‘Gatekeeper ‘your best ally
  • How to make an appointment
  • How to qualify leads (BANT process)
  • How to understand & Master buying signals
  • Solution sales techniques
  • Question based selling techniques
  • Features, benefits, advantages
  • How to sell on your USP’s
  • How to handle objections
  • How to master a sales planning strategy
  • How to close more sales and gain more business


  • A full Online pre course questionnaire
  • Tea & Coffee throughout the day and a full working lunch is provided.
  • Workshop materials, course notes
  • Full access to our monthly newsletters with hints and tips

“The appointment setting training was exactly what the team needed to boost their numbers. We have seen an increase of 20% in meetings booked!” Janne B – Head of Sales – EMEA “The Lead Generation training provided my team with a unique understanding of today’s market, and what methods worked best. The team are full of  energy and keen to get on the phones to try their new methods. I would  recommend SCE training to all sales managers.” Peter M – Inside Sales   Manager

Complete Telesales Skills – Appointment Setting – Lead Generation

Course Dates

Completion Date



09 Feb 201509 Feb 2015London - FULL - Click here
10 Feb 201510 Mar 2015Manchester - Full - Click here
13 Apr 201513 Apr 2015London - 4 Places Available - Click here
14 Apr 201514 Apr 2015Manchester - 8 Places Remaining - Click here